FAQ

What is this mini-telegram app?
It’s a custody-free crypto exchange provided by a third party provider. With this mini-telegram app you have the opportunity to convert over 1400+ cryptocurrency assets limitlessly, without having to register, and with no extra or hidden fees.

What are the fees?
For every exchange, you have to pay the network transaction fee – this payment is needed to push the transaction into the blockchain. Besides, there might be trading fees on the liquidity provider’s side. The fees vary depending on the currencies you have chosen and the amount to swap. Our provider makes sure to calculate and include all the possible fees into the transaction estimate and present it to the customers before they make an informed decision to exchange their cryptoassets.

How does it work?
Our third-party provider is using a algorithm that checks for the best rating on every crypto exchange on the planet

What’s the maximum swap amount?
We do not have a maximum exchange limit for floating rate exchange – you can swap just as much as you want. However, there needs to be a minimum amount to make sure your transaction gets included into the blockchain and the swap is made. You can see the minimum amount while entering the number of coins you would like to exchange on the main page.

How long does the exchange take?
Generally, cryptocurrency exchanges are processed in a span of 5 to 30 minutes. This estimate depends on the network you are using, blockchain conditions, trade availability, etc.

What is a transaction hash/ID?
Hash is a key piece of blockchain technology, a unique string of characters. It is given to every transaction that is verified and added to the blockchain. The hash commonly appears at the top of the page when viewing your transaction through a block explorer website, such as Blockchair, or can be found by copying the URL from that same page. In many cases, a transaction hash is needed to locate your funds.

What is a Memo/destination tag?
A Memo/Destination Tag is an additional address feature necessary for identifying a transaction recipient beyond a wallet address. It’s not needed when sending crypto to a privately controlled cryptocurrency wallet. Centralized crypto exchange customers often send their transactions to a single address and add a Memo/Destination tag to indicate which deposit belongs to them. Please make sure to include a MEMO when it's needed – otherwise, the funds may not reach its destination and be lost.

Do I have to pass KYC?
You can exchange cryptocurrencies without KYC (the verification procedure is needed in rare cases if your wallet is blacklisted by the liquidity providers or the transaction is considered suspicious